01708 855 777
01708 855 777 info@safetyassured.co.uk

Frequently Asked Questions

If you can’t find an answer to your question here our friendly team of advisors are available to answer your queries, please call 01708 855 777.

What is Door Finger Protector®?
Door Finger Protector® is a PVCu device designed to protect fingers from being crushed or even amputated within the hinge area of a door.
How does the Door Finger Protector® work?
It is fixed to both the door and the doorframe, creating a barrier the full length of the door, preventing fingers being exposed to the gap/hinges created when the door is opened and closed.
Will your product still work if I have an unusually large door?
The modular nature of Door Finger Protector® means that even the largest door can be shielded successfully. Please contact us if you have an unusually large or thick door and we’ll advise you of the best course of action.
Why should I purchase Door Finger Protector?
Every Door Finger Protector® shield displays the familiar Door Finger Protector®logo. This is a unique Design Council endorsed shield; it is also SI1755 ISO1182, BS457 tested and ISO9000 manufactured. Anything that does not display the logo should not be trusted as safe even if it looks the same, or has a similar name. If in doubt, send a photograph of what you have, or are considering for advice to: isitsafe@doorfingerprotector.co.uk. Our unique modular system is best designed to keep fingers away from the guillotine action of even the smallest door.
Can Door Finger Protector® fit onto non-standard doors?
Door Finger Protector® can fit onto most types of doors including Crittal doors; swing pivot doors; external doors; doors with fire/panic bars; bi-folding doors; metal doors; gates; and doors with rising butt hinges. Please speak to one of our customer advisors on 01708 855 777 to discuss or arrange installation.
Can Door Finger Protector® be fitted to PVCu doors?
Yes, an extended Door Finger Protector® shield will be needed. Please speak to one of our customer advisors on 01708 855 777 who will be able to determine which variant you need.
What colours are available for Door Finger Protector®?

Door Finger Protector® is available in four colours: White, Beech, Grey and Mahogany

Colour swatches are available upon request. Please call us on 01708 855 777

What are the RAL colours for Door Finger Protector®?

White RAL 9003

Beech RAL 8001

Grey RAL 7024

Mahogany RAL 8017

Colour swatches are available upon request. Please call us on 01708 855 777

Can Door Finger Protector® shields be painted?

Should you want to create a colour to match your decorations, simply apply two coats of eggshell paint by roller brush.

Why is an appropriate risk assessment crucial?

The Children’s Charter Standard defines all the issues that need to be considered when assessing establishments for door finger entrapment and fire door integrity. This is contributing hugely towards eradicating the misery of disabling injuries presented by closing doors.

Unsuitable safety measures leave people at risk of injury and worse still if fire doors are allowed to become impeded by incorrectly fitted or unsuitable shields. In addition, a door’s fire rating integrity could be compromised through the use of perforating fixings.

Who should I get to carry out a risk assessment?

A risk assessment needs to be carried out by a competent (qualified) Health and Safety Advisor who is additionally a Children’s Charter accredited door safety specialist. It has been proven that anything less is likely to lead to injury, liability and wasted investment.

Contact Safety Assured on 01708 855 777 to discuss your requirements and we will make an appointment to visit at a time to suit you.

What is Children’s Charter Door Safety Standard?

Good Health and safety advisors usually recognise that although they are qualified to advise, they are not specialist in the field of door safety. Because of this factor avoidable injury to children has continued. To reduce risk and injury, Children’s Charter (a community interest company) evolved a Door Safety Standard to help those ultimately responsible for safety to feel comfortable about meeting their duty of care through certified risk assessments, installation of appropriate products and after care that genuinely meets statutory UK requirements. The Standard also dictates that the risk assessment, installation and maintenance is to be carried out by competent persons. Children’s Charter co-ordinates door safety accreditation of risk assessors and safe products to their Standard based upon protecting the rights of children who rely upon adults making decisions to keep them safe.

Once installed, do I need to conduct further risk assessments?

To meet statutory requirements the shields should be checked regularly and risk assessed at least once a year. At this point the annual Children’s Charter compliance certification will be issued to the site to show that those responsible for the premises have taken every step needed to meet their duty of care.

What qualifications do your risk assessors and fitters have?

Safety Assured technicians are all NEBOSH qualified in occupational health and safety. Additionally they are specialists in door safety as they are accredited to the Children’s Charter Door Safety Standard.

Are all your members of staff DBS checked?

All Safety Assured technicians that conduct risk assessments and installation are DBS checked and carry identification with them at all times.

Does fitting have to take place outside of school/business hours so as not to interrupt class or trade?

Whatever the door our experienced fitters work quickly, tidily and efficiently causing you minimal disruption. As there are no nails or screws we can install without disrupting the class!

Do you install nationally?
Safety Assured provides a nationwide service and has representatives in Northern Ireland and The Republic of Ireland.
Do you supply overseas?
Safety Assured supplies products to countries all over the World from The USA to Australia. Call us on 01708 855 777 for details.
What does your 10-year warranty include?
All Door Finger Protector® products are manufactured to exceptionally high standards. Each Door Finger Protector® device is supplied with a FREE 10 year warranty and covers any failure which occurs under normal ‘wear and tear’ conditions. The warranty does not cover damage resulting from accident, unreasonable use, improper maintenance or other causes not arising out of defects in material.
What are the benefits of your Careplan?
For a fixed fee, Safety Assured will conduct an annual risk assessment to ensure compliance with the Children’s Charter Door Safety certification. The fee includes the replacement free of charge of up to 5% of product due to wear and tear.
How much does UK delivery cost and how long does it take?
Carriage prices vary depending on order quantity, product type and location. All orders received prior to midday will usually be despatched that day for delivery within 24 hours. Orders received on a Friday prior to midday will be delivered on the next working day courier permitting.
Can I pick up my order from your warehouse?
Goods can be collected from our warehouse by prior arrangement. Please call us on 01708 855 777.
What is your complaints procedure?

The customer needs to make contact with the Safety Assured prior to the removal of the product, stating the nature of the complaint, evidence of when and where the product was purchased and who it was installed by. Initial photographic evidence of any alleged defect should be forwarded to info@safetyassured.com.

What is Fingers Count?
The name is a strap line that we currently use in our promotional material to highlight the importance, especially to children, of having all of their fingers and thumbs. Fine motor movements involve the coordination of small muscles in the hands and fingers. Strong fine motor skills are essential to complete tasks such as writing, cutting, using a fork or spoon, threading beads, moving puzzle pieces, zipping, buttoning, and tying shoe laces. Without well-developed fine motor skills, a child may have difficulty learning to write or performing many of the other critical tasks presented in their early formative years.
Safety Assured conforms to the statutory requirement based Children’s Charter Door Safety Standard
child-charter-badge
To comply with UK Statutory Regulations we provide you with:

Site Survey

We risk assess your premises using our own NEBOSH qualified door safety specialists
Installation
Our technicians carry out installation to meet your statutory requirements
Maintenance

Our annual Careplan™ will cover your statutory duty of care for peace of mind

Guarantee
10 year material warranty on Door Finger Protector® and best value guaranteed

To find out more about our high quality value-guaranteed product range, click below

OUR PRODUCTS
 
Finger Protector
Millenium Products
nebosh
Children’s charter
Design Council Endorsed
RoSPA
Member British Safety Council
Incensu
Construction lIne
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