Ten Year Warranty covers manufacturing material defect in addition to UK statutory one year guarantee, providing the following complaints procedure is followed. The complaints procedure requires the customer to make contact prior to removal of the product, stating the nature of complaint in detail, evidence of when and where the product was purchased, and who it was installed by.
Initial photographic evidence of any alleged defect should be sent to:
Or post to:
Safety Assured Ltd
Home Farm Estate
Upminster
Essex
RM14 3RD
United Kingdom
Tel: 01708 855 777
Fax: 01708 855 125
The warranty is void if reasonable time and opportunity is not given to the manufacturer (agreed in writing) to investigate and examine product on site (before its removal) from the door. Written agreement will also be required for removal and sending to the above address for tests. Should a material fault be found a replacement product will be supplied.